| RHQ Housing Services |
|
Other Housing Bureaus |
|
| Analyzes current and historical room rates to secure best value for each event. Has daily hotel contact and special rate agreements year round. |
|
Do not have year round rates, nor current or historical room rate data for comparison. Do not have meaningful hotel relationships with daily contact. |
|
| Signs contracts with hotels and waives deposits and attrition. Renegotiates if hotel lowers rates during the event timeframe. |
|
Require that show management sign contracts, pay deposits, and risk attrition penalties. |
|
| Provides greater customer service with dedicated call center staff who are knowledgeable about the event and the hotels. |
|
Limited call center functions, little direct experience with event hotels. |
|
| Offers additional hotels for overflow housing after the cut-off date due to close hotel relationships. |
|
Frequently end reservations at the cut-off, leaving attendee with no choice but to call hotels directly. |
|
| Handles customer changes and provides assistance 24/7 throughout the entire conference period. |
|
Turn over management of all room changes and cancellations to the hotels at cut-off. Do not provide 24 hour on-call assistance. |
|
| Manages all deposits, cancellations, and changes to reuse inventory for late attendees. Administers post-conference audits with hotels to determine final pickups and rebates due. |
|
Let hotel charge deposits directly to show producer, and give up all inventory at cut-off to the hotel. |
|
| |
|
|
